Released on = January 9, 2007, 11:40 am

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = eGain Service 7.6 recognized for delivering quality,
excellence, and ROI to customers

Press Release Body = Mountain View, Calif., January 9, 2007 - eGain Communications
(OTC BB: EGAN.OB), provider of the industry\'s top-rated* customer service and
contact center software for in-house or on-demand deployment, today announced that
eGain Service 7.6 was named a Customer Interaction Solutions 2006 Product of the
Year.

Customer Interaction Solutions editors selected companies who demonstrate the
vision, leadership, and attention to detail that are the hallmarks of the
prestigious Product of the Year award winners.

"The Product of the Year awards represents the best that this industry has to offer.
The companies earning this distinction have demonstrated a commitment to quality
and to furthering the development of the call center and CRM industry through their
contributions. These winners are very deserving of this great honor, and I look
forward to seeing more innovative solutions from them as they continue to contribute
to the future of call center and CRM industry technologies," stated Tracey
Schelmetic, Editorial Director, Customer Interactions Solutions.

Jointly conceived and developed by eGain and its blue-chip customers, eGain Service
7.6 directly addresses the mindset of today's consumers, who expect a broad choice
of communication channels and superior service quality when interacting with their
favorite brands. The software suite combines deep knowledge management and process
automation tools with a rich set of applications for managing the ever-growing
volume of interactions through traditional as well as emerging communication
channels. The customer interaction hub (CIH) approach centralizes channel
management, knowledge bases, business rules, and analytical engines, and drastically
reduces the cost of managing multiple channels while improving customer experience
and process efficiencies.

eGain Service 7.6 is the industry's first solution to support short message service
(SMS) customer service interactions as well as next-generation web self-service,
chat, cobrowsing, email, fax, postal mail, notification management, call tracking
and resolution, knowledge management, and service fulfillment. The solution can be
deployed on-demand or on-premise. Details about eGain Service 7.6 are available at
http://www.egain.com/products/index.asp.

"Customer interaction hub architecture will become the preferred way of retooling
enterprise contact centers," said Ashu Roy, CEO of eGain. "It's a great honor for
eGain Service 7.6 to be named a winner of the Customer Interaction Solutions 2006
Product of the Year Award."

A full list of Product of the Year Award winners will be published in the January
and February 2007 issues of Customer Interaction Solutions (www.cismag.com).

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand SaaS deployment. Trusted by prominent enterprises
worldwide, eGain has been helping businesses achieve and sustain customer service
excellence for more than a decade. 24 of the 50 largest global companies rely on
eGain to transform their traditional call centers, help desks, and web customer
service operations into multichannel customer interaction hubs. These hubs enable
dramatically improved customer experience, unified multichannel customer service,
end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United
States), 1753-464646 (UK and rest of Europe).

About eGain Service
eGain Service is the industry\'s most comprehensive customer interaction hub software
suite and the first solution to support short message service (SMS) customer service
interactions, as well as next-generation web self-service, chat, cobrowsing, email,
fax, postal mail, notification management, call tracking and resolution, knowledge
management, and service fulfillment.

Available for on-premise or on-demand SaaS deployment, eGain Service is built on
eGain CIHT Platform, the industry\'s most comprehensive, integrated and flexible
customer interaction hub platform. Based on a 100% J2EE architecture, it includes
out-of-the-box integration with leading business applications, content management
systems, and call center infrastructure solutions. With its fine-grained
service-oriented architecture (SOA), eGain CIH platform enables rapid development of
powerful applications.

For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp

*Source: 2005 Patricia Seybold Group\'s bull\'s eye reports on cross-channel,
cross-lifecycle customer service - overall capabilities, knowledge management,
architecture and analytics; 2005 Forrester Wave report on eService



Media contacts:

Maeve Naughton
eGain Communications Corporation
Phone: 650-230-7449
Email: pr@egain.com

Web Site = http://www.egain.com

Contact Details = Jamie Abayan
jabayan@egain.com
650-230-7532
650-230-7600
345 E. Middlefield Rd
Mountain View, CA 94043